Given today's competitive business landscape, retaining existing clients is crucial to ensure continued growth. ROI offers  turnkey retention services that enable our clients to maintain direct contact with their existing clients and to receive detailed profiles of emerging business development opportunities as soon as they arise. Based upon a systematic survey program, ROI gathers updated information on a continuous basis to ensure that our clients stay well informed about  developing opportunities from within their existing client base.

Clients from the private and public sector regularly engage ROI to conduct Aftercare and Retention oriented outreach to their current and past clients, or inward investors, to maintain a current understanding of their evolving needs, challenges and successes.   By collecting key data from their existing clients on a regular basis, ROI’s clients can not only track trends in this data over time, but also anticipate opportunities to introduce additional services, support or products where they may be needed while pro-actively addressing issues which may require immediate attention. 

As with all of our services, ROI develops highly customized Aftercare and Retention programs to capture precisely the information of greatest value to our clients, on the schedule that they feel most appropriate, and within the format our clients find most useful.   Some clients wish to simply track aftercare survey information over time to scan for “red flags”, while others engage ROI to book meetings with Aftercare clients – either on a fixed schedule, or based on particular responses to Aftercare surveys.